Privacy and Cookies Statement - Bookapetland.com

About this Privacy Statement

We are Bookapetland.com and this Privacy Statement is intended for pet owners who use or are considering using our services. Your privacy is important to us. You have shown your trust by using our platform, and we are committed to safeguarding and protecting your personal data.

This Privacy Statement explains how we collect, use, and share personal data when you use our website, applications, or related services to book accommodations for pets. It also explains the rights you have in relation to your personal data and how you can contact us.

Definitions

• 'Service Provider': The pet hotel or boarding facility listed on our platform.

• 'Stay': The hosting of pets at the reserved Service Provider.

• 'Account': The user account created to access and manage bookings on Bookapetland.

• 'Booking': The act of reserving a pet’s stay at a Service Provider via our platform.

Personal Data We Collect

When you make a booking, we ask for personal details such as your name, email address, phone number, payment details, and details related to your pet’s stay. You may also choose to share additional information, such as special requirements for your pet.

If you create an account, we store the information you provide, including contact information, payment details, preferences, and any reviews you submit. We also collect information automatically when you use our website or apps, such as IP address, browser type, and usage data.

Purposes of Processing Personal Data

We use your personal data for the following purposes:

• To complete and manage your booking of pet accommodations;

• To provide customer support and respond to your enquiries;

• To allow you to create and manage an account;

• To send confirmations, reminders, and updates about your bookings;

• To improve our services, website, and user experience;

• To carry out analytics, fraud prevention, and security checks;

• To comply with applicable legal obligations.

Sharing of Personal Data

We may share your personal data with Service Providers (pet hotels) to complete your booking. This includes necessary details such as your name, contact details, payment information, and booking preferences.

We may also share your data with trusted third-party service providers that support our operations, such as payment processors, IT services, and customer support providers. In all cases, your data will be handled securely and only to the extent necessary.

Data Retention and Security

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Cookies and Tracking Technologies

We use cookies and similar technologies to provide and improve our services, analyse usage, and deliver personalised content. You can manage your cookie preferences in your browser settings. Please note that some features of our platform may not function properly without certain cookies.

Children’s Data

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from children unless provided with the consent of a parent or legal guardian.

Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. You may also object to certain processing activities or request data portability. Where we rely on your consent, you may withdraw it at any time. To exercise your rights, please contact us using the details provided below.

Governing Law and Jurisdiction

This Privacy Statement is governed by Portuguese law. In case of disputes, the competent courts will be those of the consumer’s place of residence, without prejudice to mandatory consumer protection laws.

How to Contact Us

If you have questions or requests regarding this Privacy and Cookies Statement or the processing of your personal data, please contact us at privacy@bookapetland.com.